Give your staff the confidence to communicate with guests in a natural, relaxed way. Whether it’s in person, emails, text messages or writing information we’ll give you staff the skills to get the message across clearly.
Body language, eye contact, hand gestures… are your front-of-house staff greeting guests professionally? Are your staff on the front foot when dealing with customers? No? Let’s change that!
Don’t lost that booking enquiry. We can help your staff to handle phone calls professionally with confidence. Reservations, giving information, room service requests, reception duties…
Speaking/listening skills
Understanding what guest are saying, and making themselves understood, is key for your staff to enhance the guest experience. We can improve your staff’s skills to ensure easy communication with your guests.
Let’s stop problems before they are problems. How can we prepare and do our best to stop problems happening? And if they do, how do we react? We’ll show you how to keep guests happy even when things don’t go quite right.
Take the learning out of the classroom and into relaxed, informal practice sessions. Speaking clubs are fantastic team-building opportunities as well as great places to practice speaking skills through constant chatting.
Let’s not forget the crucial back office teams! Are you ready to deal with a worldwide audience, and engage with tourism partners, businesses and suppliers, apply critical thinking, strategise and plan for business development?
